My husband and I go here a lot because of a few choice menu items that we both crave (that + the fact that it's so close to us). PROS: Friendly wait staff (except that one time... literally, one time this waitress we had was a total B*%$# for no good reason because we are very friendly and tip well!); The food is consistent--you'll get it exactly how its supposed to be gotten! :) Interesting frozen cocktails and such (for adult consumption) CONS: it's very much like a TGI Fridays (and, yes, that is a con) My FAVES: Honey-Chipotle Chicken Crispers (So sweet,yet so spicy-NomNomNom) Southwestern Eggrolls (w/Regular ranch-not a fan of the wasabi-Ranch)
(4)
Steve W.
Long time customer BUT, Not Now! The lady at the front Argued with me because I wanted a Booth by myself instead of sitting at the bar!?! There were booths available, I know! I can see them! I told her several times I wanted a booth. She continued to argue with me.. I said Forget it! I'm going to another restaurant! I WILL NEVER BE BACK!
(1)
Meghan B.
I believe I was being too nice when I have them 3 stars last month... I will leave two stars for the good service that I consistently encounter and the fact that their mixed drinks are pretty decent.. The berry patron margarita I had in the past was incredible. Other than that, mediocre food and menu.
(2)
Ryan B.
Went to this Chilis on Saturday at 8. Only had to wait 5 minutes. Which was the only good part of the time there. I ordered the queso dip with a side of ranch. 10 minutes later the chips arrived but no queso or ranch. Instead there was salsa. The sever said the queso would be out shortly. I reminded her of the ranch. She so oops I forgot it, let me go grab it for you. Another 15 minutes goes by and finally the queso comes out. Again I ask for some ranch.... 5 minutes later it finally comes. During this whole time I am with out a drink. I ended up having a different server get me a drink. Now when the entrees come out mine is literally dropped right infront of me hard enough that it CRACKED THE PLATE!!! The plate itself was greasy and you could see it was wiped with a dirty towel. After this I was not happy. I asked to speak with a manager... No manager ever came. "They were busy in the kitchen" we were told. After this experience I will not go back to this Chilis... horrible service and sub par food.
(1)
Lisa G.
I'm on an avocado thing right now. To the point where I picked up a SAMs club size bag of them and when they ran out I resorted to Chilis. I ordered there mango chile tilapia with extra avocado. It was so good. The fish was fresh and hot. The mango and avocado pico de gallo on top of the fish was a flavor explosion in my mouth. My son had a cheeseburger and ate almost all of it. Our server was nice and did pretty good. My water did sit empty for about 10 min but other then that I can't really complain. Avocado craving officially sated.
(4)
Richard K.
I came here with my mom and my brother. The restaurant was about half full for lunch. The service was excellent. I had chicken with mashed potatoes and broccoli (the broccoli could have been cooked a little longer), but other than that the meal was excellent. The waitress was very nice and was on top of everything.
(4)
Darren W.
Ehhh, Chili's is adequate if not astonishing. I last came to this West Mifflin Chili's franchise in 2003. Then unemployed, I was being treated to lunch by my sympathetic mother and bought Metallica's St. Anger fresh from the factory with what little cash I had on hand at The Exchange in nearby Century Square... youtube.com/watch?v=ejYU… It turned out that I liked St. Anger a bit more than my meal. Last night, Kay discovered a gift card for Chili's in the abyss of her satchel. To the wilds of West Mifflin we headed to redeem it only to wait 20 minutes for a table amongst suburban families and Harley-Davidson aficionados. youtube.com/watch?v=X-H3… The salsa we were given was more like a cold, spicy soup. The tortilla chips were akin to eggshells, falling apart in the salsa and the dismal mud of the Skillet Queso, a dull quagmire of cheese, beans, and tiny morsels of beef. Kay wanted no part of the guacamole, so to quell my superfood craving, I ordered the Avocado Burger... youtube.com/watch?v=oI6A… Cooked to a medium-rare as per my specifications, the patty, humid, thick, and perfectly fine in every way, came inside a whole wheat bun with Swiss cheese, avocado slices, and an "avocado-ranch" to make it a bit more intriguing than the standard bacon-cheeseburger. The thick fries were a bit too starchy and mushy on the insides. Am I who I think I am? A discerning fan of spuds dunked in hot oil? youtube.com/watch?v=o22q… Hey, it's my favorite track off the record. I had to find a way to work it into the review somehow. Onto dessert... youtube.com/watch?v=58-A… Something tells me the Chocolate Chip Paradise Pie is Chili's best dessert. Call it a hunch, something I can't quite point at? youtube.com/watch?v=NRfK… A warm cookie dough with nuts, coconut shreds, hot fudge, caramel, and vanilla ice cream is an easy crowd-pleaser considering every other such restaurant has a similar item on their menus. Hot-n-gooey met cold-n-creamy, married, and had a respectable child. That's Chili's: Respectable and not much more, and like the album St. Anger, I like the place more now than I did 9 summers ago. They are what Mad Mex would become if Bob Rock got a hold of them. P.S. Chili's used to have an onion blossom appetizer on their menu once, didn't they? If so, would that make it Mustaine or Newsted? Can we expect a new band or side-project? Will it defect to another restaurant like Jason did with Voivod? P.P.S. Shamefully, two of the waitresses came off like Lars and James, tyrannizing another poor server as if she was Kirk. Ours was more on the Robert Trujillo side; she was new and just stayed out of it. Nonetheless, it was uncalled for. Tense, awkward, and painful to witness, it certainly hindered the enjoyment of our dinner a notch.
(3)
Caryn M.
I went in to get a to go order and when the girl actually showed to take my order she stopped me and told me she needed my phone number. I was standing in front of her! I explained I have never had to give my phone number to get a to go order and she gave me a snarky glance and said, well, that's what I need to take your order. I have purchased food from that place before and NEVER did I have to give my number. I was right there! I wasn't just ordering food never to be heard from again! The quality customer service approach would be to enter ANY number in so that she could take my order if the computer truly couldn't manage a take out order without it. But she just snarked at me and I decided I was not going to give the company money when they treated me like a second class citizen. Chili's as a company has lost my business. Not just this store.
(1)
Shannon M.
I wanted to write this sooner in your guest survey but since I have a very hectic work schedule and you only allow 4 days to put in the survey, I now must use this. I feel that this was the worst visit I've ever experienced at any of your Chili's locations in my life. I'm 23 years old and work very hard for the money I get, on top of going to college full time for further my career and live on my own. For me to go out to dinner, it's rare but since I used to work in the restaurant industry, I expect good service and understand what is required from a server. The service I received at the West Mifflin Chili's was horrible. The hostess seemed annoyed that we were coming in TWO hours before closing. I requested a booth, she gave me an attitude and said "fine." No smile, no professionalism, and no manners. I then get seated where there's only one other two top seated, didnt get greeted for 7 minutes after being sat. It took us about 45 minutes to get our food that had been clearly sitting under the heat light for atleast 10 minutes in the kitchen. He did not come back once to check on us after getting the food. His name is Geo. Worst service ever. Horrible server that did not care.
(1)
Debra T.
My favorite chain. The patron margaritas! Yes please!
(4)
Kay E.
Oh darren's a dootiehead. I like Chili's.
(4)
Allison S.
I give this location two stars, because the staff is very nice. I had a bug in my margarita. Ew. Cleanliness seems to be an issue here. The restrooms are right next to the kitchen entrance, which provides a lovely view of what's happenin' in them thar secret places. We dined at 9 at night, long after the dinner rush and the restaurant was not busy at all. By the looks of the prep areas I spied, they don't clean up as they go. The reaturant itself had ample wait staff, but the tables were littered with napkins and rags. I won't be going back to this location.
(2)
Jeffrey K.
A year or two ago, Chili's updated their menu. And in doing so, eliminated the best burger from any chain, and maybe any burger joint, the Ground Peppercorn Burger. But today, the staff informed me that even though it is not on the menu, they still will make items from the old menu, and I was able to order one. It was every bit as good as I remember. The staff here is excellent, food preparation was very good. The only downside is that the interior is a bit dated, and they don't have wi-fi(if you need such a thing).
(5)
brandon m.
The staff of college-age waitresses is what originally drew my attention to this location. Good thing too, since the food is excellent and prepared the way I asked.
(5)
Thomas G.
We love going to Chili's. The place is very kid friendly and has no problem making accomodations for the kids like food substitutes or changing drinks. The staff is also very kid friendly. We love the food and the fact that they have a cheap appetizer in chips and salsa which our kids also enjoy and doesn't rack up the bill.
(5)
Shannon S.
My and the boyfriend come here just for the artichoke spinach dip and triple supper appetizer which is soo good. Otherwise service could use so work barley came back to the table but she was nice.
Takes Reservations : Yes Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch Parking : Private Lot Bike Parking : No Wheelchair Accessible : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Noise Level : Average Alcohol : Full Bar Outdoor Seating : No Wi-Fi : No Has TV : Yes Waiter Service : Yes Caters : No
Carrie L.
My husband and I go here a lot because of a few choice menu items that we both crave (that + the fact that it's so close to us). PROS: Friendly wait staff (except that one time... literally, one time this waitress we had was a total B*%$# for no good reason because we are very friendly and tip well!); The food is consistent--you'll get it exactly how its supposed to be gotten! :) Interesting frozen cocktails and such (for adult consumption) CONS: it's very much like a TGI Fridays (and, yes, that is a con) My FAVES: Honey-Chipotle Chicken Crispers (So sweet,yet so spicy-NomNomNom) Southwestern Eggrolls (w/Regular ranch-not a fan of the wasabi-Ranch)
(4)Steve W.
Long time customer BUT, Not Now! The lady at the front Argued with me because I wanted a Booth by myself instead of sitting at the bar!?! There were booths available, I know! I can see them! I told her several times I wanted a booth. She continued to argue with me.. I said Forget it! I'm going to another restaurant! I WILL NEVER BE BACK!
(1)Meghan B.
I believe I was being too nice when I have them 3 stars last month... I will leave two stars for the good service that I consistently encounter and the fact that their mixed drinks are pretty decent.. The berry patron margarita I had in the past was incredible. Other than that, mediocre food and menu.
(2)Ryan B.
Went to this Chilis on Saturday at 8. Only had to wait 5 minutes. Which was the only good part of the time there. I ordered the queso dip with a side of ranch. 10 minutes later the chips arrived but no queso or ranch. Instead there was salsa. The sever said the queso would be out shortly. I reminded her of the ranch. She so oops I forgot it, let me go grab it for you. Another 15 minutes goes by and finally the queso comes out. Again I ask for some ranch.... 5 minutes later it finally comes. During this whole time I am with out a drink. I ended up having a different server get me a drink. Now when the entrees come out mine is literally dropped right infront of me hard enough that it CRACKED THE PLATE!!! The plate itself was greasy and you could see it was wiped with a dirty towel. After this I was not happy. I asked to speak with a manager... No manager ever came. "They were busy in the kitchen" we were told. After this experience I will not go back to this Chilis... horrible service and sub par food.
(1)Lisa G.
I'm on an avocado thing right now. To the point where I picked up a SAMs club size bag of them and when they ran out I resorted to Chilis. I ordered there mango chile tilapia with extra avocado. It was so good. The fish was fresh and hot. The mango and avocado pico de gallo on top of the fish was a flavor explosion in my mouth. My son had a cheeseburger and ate almost all of it. Our server was nice and did pretty good. My water did sit empty for about 10 min but other then that I can't really complain. Avocado craving officially sated.
(4)Richard K.
I came here with my mom and my brother. The restaurant was about half full for lunch. The service was excellent. I had chicken with mashed potatoes and broccoli (the broccoli could have been cooked a little longer), but other than that the meal was excellent. The waitress was very nice and was on top of everything.
(4)Darren W.
Ehhh, Chili's is adequate if not astonishing. I last came to this West Mifflin Chili's franchise in 2003. Then unemployed, I was being treated to lunch by my sympathetic mother and bought Metallica's St. Anger fresh from the factory with what little cash I had on hand at The Exchange in nearby Century Square... youtube.com/watch?v=ejYU… It turned out that I liked St. Anger a bit more than my meal. Last night, Kay discovered a gift card for Chili's in the abyss of her satchel. To the wilds of West Mifflin we headed to redeem it only to wait 20 minutes for a table amongst suburban families and Harley-Davidson aficionados. youtube.com/watch?v=X-H3… The salsa we were given was more like a cold, spicy soup. The tortilla chips were akin to eggshells, falling apart in the salsa and the dismal mud of the Skillet Queso, a dull quagmire of cheese, beans, and tiny morsels of beef. Kay wanted no part of the guacamole, so to quell my superfood craving, I ordered the Avocado Burger... youtube.com/watch?v=oI6A… Cooked to a medium-rare as per my specifications, the patty, humid, thick, and perfectly fine in every way, came inside a whole wheat bun with Swiss cheese, avocado slices, and an "avocado-ranch" to make it a bit more intriguing than the standard bacon-cheeseburger. The thick fries were a bit too starchy and mushy on the insides. Am I who I think I am? A discerning fan of spuds dunked in hot oil? youtube.com/watch?v=o22q… Hey, it's my favorite track off the record. I had to find a way to work it into the review somehow. Onto dessert... youtube.com/watch?v=58-A… Something tells me the Chocolate Chip Paradise Pie is Chili's best dessert. Call it a hunch, something I can't quite point at? youtube.com/watch?v=NRfK… A warm cookie dough with nuts, coconut shreds, hot fudge, caramel, and vanilla ice cream is an easy crowd-pleaser considering every other such restaurant has a similar item on their menus. Hot-n-gooey met cold-n-creamy, married, and had a respectable child. That's Chili's: Respectable and not much more, and like the album St. Anger, I like the place more now than I did 9 summers ago. They are what Mad Mex would become if Bob Rock got a hold of them. P.S. Chili's used to have an onion blossom appetizer on their menu once, didn't they? If so, would that make it Mustaine or Newsted? Can we expect a new band or side-project? Will it defect to another restaurant like Jason did with Voivod? P.P.S. Shamefully, two of the waitresses came off like Lars and James, tyrannizing another poor server as if she was Kirk. Ours was more on the Robert Trujillo side; she was new and just stayed out of it. Nonetheless, it was uncalled for. Tense, awkward, and painful to witness, it certainly hindered the enjoyment of our dinner a notch.
(3)Caryn M.
I went in to get a to go order and when the girl actually showed to take my order she stopped me and told me she needed my phone number. I was standing in front of her! I explained I have never had to give my phone number to get a to go order and she gave me a snarky glance and said, well, that's what I need to take your order. I have purchased food from that place before and NEVER did I have to give my number. I was right there! I wasn't just ordering food never to be heard from again! The quality customer service approach would be to enter ANY number in so that she could take my order if the computer truly couldn't manage a take out order without it. But she just snarked at me and I decided I was not going to give the company money when they treated me like a second class citizen. Chili's as a company has lost my business. Not just this store.
(1)Shannon M.
I wanted to write this sooner in your guest survey but since I have a very hectic work schedule and you only allow 4 days to put in the survey, I now must use this. I feel that this was the worst visit I've ever experienced at any of your Chili's locations in my life. I'm 23 years old and work very hard for the money I get, on top of going to college full time for further my career and live on my own. For me to go out to dinner, it's rare but since I used to work in the restaurant industry, I expect good service and understand what is required from a server. The service I received at the West Mifflin Chili's was horrible. The hostess seemed annoyed that we were coming in TWO hours before closing. I requested a booth, she gave me an attitude and said "fine." No smile, no professionalism, and no manners. I then get seated where there's only one other two top seated, didnt get greeted for 7 minutes after being sat. It took us about 45 minutes to get our food that had been clearly sitting under the heat light for atleast 10 minutes in the kitchen. He did not come back once to check on us after getting the food. His name is Geo. Worst service ever. Horrible server that did not care.
(1)Debra T.
My favorite chain. The patron margaritas! Yes please!
(4)Kay E.
Oh darren's a dootiehead. I like Chili's.
(4)Allison S.
I give this location two stars, because the staff is very nice. I had a bug in my margarita. Ew. Cleanliness seems to be an issue here. The restrooms are right next to the kitchen entrance, which provides a lovely view of what's happenin' in them thar secret places. We dined at 9 at night, long after the dinner rush and the restaurant was not busy at all. By the looks of the prep areas I spied, they don't clean up as they go. The reaturant itself had ample wait staff, but the tables were littered with napkins and rags. I won't be going back to this location.
(2)Jeffrey K.
A year or two ago, Chili's updated their menu. And in doing so, eliminated the best burger from any chain, and maybe any burger joint, the Ground Peppercorn Burger. But today, the staff informed me that even though it is not on the menu, they still will make items from the old menu, and I was able to order one. It was every bit as good as I remember. The staff here is excellent, food preparation was very good. The only downside is that the interior is a bit dated, and they don't have wi-fi(if you need such a thing).
(5)brandon m.
The staff of college-age waitresses is what originally drew my attention to this location. Good thing too, since the food is excellent and prepared the way I asked.
(5)Thomas G.
We love going to Chili's. The place is very kid friendly and has no problem making accomodations for the kids like food substitutes or changing drinks. The staff is also very kid friendly. We love the food and the fact that they have a cheap appetizer in chips and salsa which our kids also enjoy and doesn't rack up the bill.
(5)Shannon S.
My and the boyfriend come here just for the artichoke spinach dip and triple supper appetizer which is soo good. Otherwise service could use so work barley came back to the table but she was nice.
(3)Tamia H.
Chili's is a chain restaurant, so I guess if you've been to one, then you've been to them all. The menus and the décor are about the same. The waitress we had was busy, but she was pleasant and checked on us frequently. However, it was a different waitress who brought us the food- the WRONG FOOD. Those types of mistakes happen from time to time, so I won't hold it against anyone. The food was okay, although the "loaded" mashed potatoes weren't loaded enough; there needs to be more cheese and more bacon. Overall, A-OK.
(3)